We have a perfect after-sales visit mechanism. After the equipment installation and commissioning is completed, we will regularly visit customers to understand the use of equipment, the operator's mastery of the equipment and whether there are potential problems. After the maintenance service is completed, we will also make a return visit in time to confirm whether the problem is completely solved and whether the customer is satisfied with the service. Through the return visit, we can continuously improve the quality of our after-sales service to better meet customer needs.
We provide regular and irregular maintenance services. Regularly, according to the use and characteristics of the equipment, we make a detailed maintenance plan, including the inspection of equipment parts, cleaning, lubrication, replacement of wearing parts and other work, to ensure that the equipment is in the best operating condition. Unscheduled maintenance service is for equipment sudden failure or abnormal situation, our technicians will deal with it quickly, and at the same time, we will conduct a comprehensive inspection of the equipment after maintenance to prevent similar problems from recurring.
We have established a perfect fault response mechanism. Once the customer feedbacks the equipment failure, our after-sales service hotline is open 24 hours. After receiving the notification, we will immediately start the response process. For simple faults, we can guide customers to solve them quickly by phone; for faults requiring on-site maintenance, we will arrange technicians to go to the scene in the shortest possible time, and strive to restore the normal operation of the equipment in the fastest possible time, so as to minimize the impact on the customer's production.
We provide comprehensive operation training for our customers. Training methods include on-site training and online training materials and other forms. The training covers the basic operating principles of the equipment, how to use the control panel, daily operation procedures, safety precautions and so on. At the same time, it will also explain in detail the special operating requirements for different types of paper bag production.
We have a professional after-sales service team, and there will be technicians on site to guide the equipment during installation. They are experienced and will operate in strict accordance with the standard process to ensure the accuracy of the installation. If there is a problem, we will carry out troubleshooting at the first time and solve small problems on the spot; for complex problems, we will quickly organize a team of experts to analyze the causes and develop solutions to ensure that the equipment is installed smoothly.
Fangbang attaches great importance to quality stability. We have a strict quality control mechanism from raw material procurement, production process control to finished product inspection. Each batch of raw materials is tested, process parameters during production are strictly set and monitored in real time, and finished products are thoroughly sampled. This strict quality control process ensures that different batches of paper bags remain highly stable in quality, and there will be no obvious batch differences.
In the production process, we have advanced paper bag machine and exquisite craftsmanship. High precision in the printing process ensures exquisite patterns, bright and long-lasting colors. High precision in cutting ensures neat edges and smooth lines of paper bags. The bonding process is firm, making the overall structure of the paper bag stable. Each link is subject to strict quality control to ensure that the paper bags produced meet high quality standards.
We control the quality of materials strictly. For different types of paper bags, such as medical paper bags, we can accurately handle special materials such as medical dialysis paper to ensure its key properties such as good bacterial resistance, air permeability and bacterial barrier. For luxury paper bags, we can perfectly handle specialty paper and art paper to show its unique texture and feel. For FMCG paper bags, we can give full play to the toughness of kraft paper or the stiffness of white cardboard to guarantee the quality of paper bags from the source.
Our processing precision is very high. During the processing, whether it is the cutting, printing or gluing of paper bags, we can achieve very high precision. For example, when cutting, it can be accurate to the millimeter level to ensure that the edges of the paper bag are neat; on printing, the color mixing and pattern printing are extremely high precision, which can perfectly present the design content; the process control of the gluing link also ensures the firmness of the paper bag structure, which all reflect the excellent processing precision of our processing center.
Of course. Fangbang is able to customize paper bags according to different customers' needs. Whether it's a luxury brand's request for a unique bag shape, special handle shape, personalized closure and exclusive pattern logo, or a medical product company's request for a special opening and personalized logo printing, or a FMCG company's request for personalized settings for size, material, and printing pattern, we can satisfy all of them and create a unique packaging solution for you.
Fangbang is the lead drafting unit of the industry standard, and has formulated the national standard GB/T36238 - 2018 “General Technical Conditions of Roll Square Bottom Paper Bag Machine” and the industry standard JB/T14021 - 2021 “Roll Square Bottom Paper Bag Machine”. This means that we have high voice and influence in the industry, and our products and technology lead the development direction of the industry, you choose our products, is to choose a high quality solution that meets the high standards of the industry.
Fangbang's products are very cost-effective. On the one hand, we reduce costs through large-scale production, optimization of production processes and supply chain management; on the other hand, the performance and quality of our products are similar to similar foreign products, but the price is more competitive, to provide you with cost-effective paper bag packaging solutions to help you reduce packaging costs.
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